This Agreement sets forth the terms and conditions under which Staniel Cay Adventures, (henceforth “Operator”, “us”, “we”) in return for a payment in the amount indicated as the total cost for service, agrees to provide you (“passenger” “you”, “your”) with services.
1. RESPONSIBILITY: The operator provides services only and is therefore responsible only for the persons tour. The Operator does not offer or provide any other services. If you purchase other services (hotel, rental, etc.) in connection with your tour, those other services are the responsibility of the provider of those services and/or their agent(s). Neither Operator, nor its agents, servants, employees, management, owners, or your travel agent, assumes any responsibility for any claim, cause of action, injuries, losses, or damages arising from the acts or omissions of any third- parties involved with your tour, or quarantine, disturbances, government restrictions or regulations, damage, inconvenience, loss of enjoyment, loss of pay, disappointment, mechanical breakdown, government actions, strike, lockouts, war, terrorism, weather, acts of God, force Majeure, or other factors of causes beyond our control.
2. RESERVATIONS AND PAYMENT: Full payment and acceptance of this Agreement are required to secure the tour. Reservations may be made directly online at our website www.StanielCayAdventures.com or by calling 242 524 8062. Passenger has a right to request a copy of this Agreement prior to making payment. For bookings made by calling 242 524 8062 or via our website, Staniel Cay Adventures accepts American Express, MasterCard, and Visa.
3. ITINERARY CHANGES AND CANCELLATIONS: The right to a refund if the Passenger changes or cancels a reservation is limited. ALL PAYMENTS (i.e. “tours”) ARE NON- REFUNDABLE AND NON- TRANSFERABLE. Reservations may be changed or canceled up to 48 hours prior to the tour with a payment of a $75.00 Administrative Fee per person. The particular tour will then be flagged in our system and must be used within 12 months of the date of cancellation. Tours flagged in this manner are not transferable. The net amount of the credit will remain in escrow until it is either used or expires. Upon expiration (12 months), all monies are forfeited by the Passenger. Extensions beyond one year are not possible. Passengers who do not notify Staniel Cay Adventures at least 48 hours in advance of their cancellation or change request for a future tour voucher forfeit their right to a refund or credit for future tours. Changes and cancellations can only be made by calling our Reservations Office at 242 524 8062, or emailing info@stanielCayAdventures.com The time stamp on your email to us must reflect the 48-hour cutoff or no credit will be preserved. No credit will be issued for a cancellation or schedule change made less than 48 hours prior to departure. In this instance, the entire airfare price is forfeited.
4. CUSTOMER SERVICE: Staniel Cay Adventures is committed to quality service. In the unlikely event that you have cause for dissatisfaction during your tour, please call 242 524 8062 to discuss the issue with a Customer Service Representative.
